About
About Me
Salesforce Experts Dedicated to Your Success
My Story
As a Computer Engineering graduate, I have cultivated a diverse skill set in the field of IT over the past four years. My career began with a strong foundation in full-stack application development, which laid the groundwork for my subsequent expertise in artificial intelligence and Salesforce.
Expereinces
Throughout my journey so far, I have worked with the following organizations:
Salesforce Consultant
As a Salesforce Consultant at Boltech Solution, I specialize in implementing comprehensive Salesforce solutions tailored to client needs. My role involves designing and deploying implementations, providing strategic solutions to optimize CRM workflows, integrating AI-driven functionalities for enhanced data analysis and automation, and managing administrative tasks to maintain system efficiency and user support.
Artficial Intellegence App Developer
As an AI App Developer at Stem WizARDS Academia Torento-Pk Network, I developed and managed AI models through the entire lifecycle—from initial planning and design to deployment. I then seamlessly integrated these models into mobile applications, ensuring robust functionality and user experience.
Flutter Development Expert
As a Flutter Expert at Google Developer Group Comsats ATD , Our team collaborated with government organizations and universities to develop solutions addressing community problems. My role focused on leveraging Flutter to build efficient applications, organizing and participating in technological events, hackathons, and workshops aimed at fostering a peer-to-peer learning environment, and empowering students to gain technical experience and develop impactful projects.
Membership Officer
As a Membership Officer at IET - Institution of Engineering and Technology UK, CUI ATD Network, my role involved managing the organization of IT and engineering events and coordinating their successful execution. This position required strategic planning, team coordination, and ensuring that events ran smoothly to promote engagement and professional development within the engineering and technology community.
Recognitions
Certifications & Achievments
Throughout my career, I have earned over 15 recognition certificates, showcasing my continuous growth and expertise in various fields. These certifications, along with notable achievements and accreditations, reflect my commitment to excellence and my dedication to staying at the forefront of technology and innovation. Additionally, the accreditations I have received validate my professional competencies, further solidifying my expertise and credibility in the industry.
Salesforce Certified Administrator
Salesforce Certified AI Specialist
Salesforce Certified Ai Associate
Flutter Development Expert
Recognition as an AI App Developer
Best Performer 2022
Projects
Solutions & Implementations
Explore a comprehensive array of Salesforce solutions and practical implementations designed to enhance your digital presence. From tailored deployments to expert integrations, this section showcases innovative approaches that solve real-world challenges and optimize processes for businesses of all sizes.
Recents Implementations
Transforming Your Salesforce Operations
AgentForce Service Agent
Deployed across Website, Facebook, WhatsApp, and more with customer verification and plan-based agent routing. Omni-channel integration enables seamless handoff from AI to live agents.
AgentForce Service Agent
Enhanced customer support with AI-driven interactions and routed agents based on customer plans. Integrated channels ensure smooth service across platforms, with human backup via omni-channel routing.
Data Cloud Data & Profile Unification
Unified data from Salesforce Org, Amazon S3, and other platforms to provide clear customer insights, create segments with calculated metrics, and target key business goals.
Data Cloud Data & Profile Unification
Unified data from Salesforce Org, Amazon S3, and other platforms to provide clear customer insights, create segments with calculated metrics, and target key business goals.
Security Center
Connected parent and child tenants to centralize security data for better visibility on events, metrics, health checks, and custom alerts across orgs with 70+ metric.
Security Center
With a unified security dashboard, parent tenants monitor key metrics and events in real-time, reinforcing security across all orgs with custom alerts and detailed insights.
Data Cloud for Data Migration
Used Data Cloud for seamless migration from multiple orgs to a single org.
Data Cloud for Data Migration
Consolidating CRM data for new Salesforce clients or those streamlining multiple orgs.
Einstein Conversation Insight
Integrated Zoom and Google Meet recordings for Einstein Conversation Insights.
Einstein Conversation Insight
Analyzing customer interactions with call summaries, transcripts, and insights.Delivers in-depth analysis of customer interactions.
Change Data Capture
Enabled external systems to receive updates on Salesforce records via Event Bus when changes occur, ensuring timely updates across systems.
Change Data Capture
Event-driven Change Data Capture keeps external systems synchronized with Salesforce, updating them instantly for record changes to enhance operational efficiency.
Business Rule Engine
Complex decision-making with Business Rules Engine for quick, accurate assessments in areas like loan and scholarship eligibility.
Business Rule Engine
Business Rule Engine’s matrices and tables simplify complex decisions, powering streamlined eligibility checks and accelerating processes through automation.
Other Implementations
Driving Your Digital Transformation
Transforming Your Salesforce Operations: If you’re ready to take your Salesforce implementation and Customer Relationship Management to the next level, look no further. I provide tailored solutions that enhance efficiency, optimize workflows, and drive impactful results for your business.
Skill Based Web Chat Routing
I have successfully implemented skill-based routing for web chat in omnichannel services, enabling dynamic allocation of customer inquiries to the most qualified agents.
Agentforce driven Multi-Channel Customer Support Solution with Sunshine CRM
I created a secure, scalable, and efficient support solution that optimizes customer experience and resource use across all client tiers.
Act On Segment
I seamlessly send targeted segments to external destinations to achieve key business objectives. By leveraging Salesforce Data Cloud's advanced segmentation capabilities.
CRMA
I have successfully implemented CRMA (Customer Relationship Management Analytics), leveraging Salesforce's powerful analytics platform to deliver actionable insights.
