December 20, 2024/
Problem Statement: XYZ Solutions is facing low lead conversion rates, inefficient resource allocation, and difficulty tracking customer interactions. The sales…
I offer Salesforce implementation services and customization to seamlessly integrate Salesforce into your business operations.
I provide consulting services to help you maximize the potential of Salesforce in your business. From strategic planning to solution optimization
I offer comprehensive implementation services of Salesforce, from AI agent integrations to full-scale code and no-code customizations.
I offer mentorship to help you excel in your Salesforce certifications and other learning journeys. With personalized guidance and access to comprehensive study materials
Transforming Your Salesforce Operations
Deployed across Website, Facebook, WhatsApp, and more with customer verification and plan-based agent routing. Omni-channel integration enables seamless handoff from AI to live agents.
Enhanced customer support with AI-driven interactions and routed agents based on customer plans. Integrated channels ensure smooth service across platforms, with human backup via omni-channel routing.
Unified data from Salesforce Org, Amazon S3, and other platforms to provide clear customer insights, create segments with calculated metrics, and target key business goals.
Unified data from Salesforce Org, Amazon S3, and other platforms to provide clear customer insights, create segments with calculated metrics, and target key business goals.
Connected parent and child tenants to centralize security data for better visibility on events, metrics, health checks, and custom alerts across orgs with 70+ metric.
With a unified security dashboard, parent tenants monitor key metrics and events in real-time, reinforcing security across all orgs with custom alerts and detailed insights.
Used Data Cloud for seamless migration from multiple orgs to a single org.
Consolidating CRM data for new Salesforce clients or those streamlining multiple orgs.
Integrated Zoom and Google Meet recordings for Einstein Conversation Insights.
Analyzing customer interactions with call summaries, transcripts, and insights.Delivers in-depth analysis of customer interactions.
Enabled external systems to receive updates on Salesforce records via Event Bus when changes occur, ensuring timely updates across systems.
Event-driven Change Data Capture keeps external systems synchronized with Salesforce, updating them instantly for record changes to enhance operational efficiency.
Complex decision-making with Business Rules Engine for quick, accurate assessments in areas like loan and scholarship eligibility.
Business Rule Engine’s matrices and tables simplify complex decisions, powering streamlined eligibility checks and accelerating processes through automation.
Transforming Your Salesforce Operations: If you’re ready to take your Salesforce implementation and Customer Relationship Management to the next level, look no further. I provide tailored solutions that enhance efficiency, optimize workflows, and drive impactful results for your business.
I have successfully implemented skill-based routing for web chat in omnichannel services, enabling dynamic allocation of customer inquiries to the most qualified agents.
I created a secure, scalable, and efficient support solution that optimizes customer experience and resource use across all client tiers.
I seamlessly send targeted segments to external destinations to achieve key business objectives. By leveraging Salesforce Data Cloud's advanced segmentation capabilities.
I have successfully implemented CRMA (Customer Relationship Management Analytics), leveraging Salesforce's powerful analytics platform to deliver actionable insights.
I share my insights, solutions, and implementations through informative blogs, providing valuable perspectives to help others navigate their Salesforce journeys.
Problem Statement: XYZ Solutions is facing low lead conversion rates, inefficient resource allocation, and difficulty tracking customer interactions. The sales…
Problem Statement ABC Lending Co., a mid-sized financial institution specializing in personal and small business loans, approached Abubakar with a…
A company, BolTech Solutions, approached us struggling with low lead conversion rates and inefficient resource allocation. They wanted an AI-driven…
These featured services are the cornerstone of my offerings, designed to address the most critical needs of your business. Each service is crafted to deliver impactful results, ensuring you achieve your Salesforce objectives and drive success.
Seamless integration and configuration to get your Salesforce platform up and running effectively.
Building custom solutions to align Salesforce with your unique business needs.
Securely transfer data and integrate with other systems to ensure a unified, accessible database.
Comprehensive support and ongoing maintenance to keep your Salesforce system performing at its best.
As a certified Salesforce Admin, I offer comprehensive administration services to effectively manage your Salesforce environment. My expertise spans various critical areas, including flow automation, troubleshooting, permissions management, and data management. I ensure smooth data movement and integrity while optimizing campaign management for your marketing efforts. With my support, your Salesforce instance will operate efficiently, allowing your team to focus on what matters most and drive business success.
Leverage the power of artificial intelligence with my AI Expert services. With over 3 years of experience and 30+ projects in the field, I specialize in implementing AI solutions that range from Salesforce’s out-of-the-box features to external integrations. From Einstein implementation to custom AI solutions, I enhance customer interactions and automate processes, driving innovation and efficiency within your Salesforce ecosystem. My hands-on approach includes the entire lifecycle from training and testing to validation and deployment, ensuring solutions are tailored to your specific business needs.
I offer a comprehensive range of implementations, from custom code to no-code solutions, across various Salesforce clouds. Whether you’re leveraging the Data Cloud, Service Cloud, Sales Cloud, or Marketing Cloud, I provide tailored solutions to meet your business needs. Additionally, I utilize Lightning Web Components (LWC), Visualforce pages, and Apex for custom development, ensuring a seamless and optimized Salesforce ecosystem that drives success.
Abubakar did a good job on my project. He made it worthy and tried to fix all the little things I asked for. He was persistent, patient and always in touch, for which I am grateful. The project came out decent. I can defenitely recommend working with this specialist!
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